How soon should I expect my order?

All items will be shipped in 5-7 business days. Processing times are included in that time frame.

What does "made to order" mean?

The custom letter/initial items are individually made and ordered. Therefore, the shipping time may take longer because of this. Please allow 8-10 business days.

When will items restock?

Items will restock every 2 weeks.

Who do I contact for questions about an order?

Who do I contact for regular questions or just to say hi :) ?

I sent an email to BOTH email addresses, sent a DM on Instagram AND Facebook and didn't get a response :(

This isn't a question per se, but please give us 48 hours to respond to any emails, DMs or instant messages.

Email is the best and fastest way to receive response.

Can items be dropped off to avoid shipping charges?

Yes! Drop-offs are only available in the New Haven, CT or Hamden, CT area.

I am not satisfied with an item. Can I return it or exchange it?

At this time, returns or exchanges are not permitted. All sales are final.

I used the wrong address for shipping! Can I change it??

Please email ASAP if the shipping address needs to be altered. Once 24 hours have passed without communication, the product(s) will be sent to the initial address.

Any other questions, please email!